Support topics

General questions FAQ

What makes Smartika connected products distinctive?

SmartikaMeshTM network
Strong and reliable network between devices.
Range between the Hub and devices can exceed standard Wi-Fi range.

Easy one-button pairing
Smartika uses the same paring method for each device type based on a recognizable Smartika logo button which is used to initiate device synchronization. Whether in smart mode or conventional mode, the pairing is a smart, easy process for the user. The device detects the existing user installation and defines the operating mode.

Self-healing network
SmartikaMeshTM is a self-healing network. All device types are configured to optimize the communication paths within SmartikaMeshTM. SmartikaMeshTM is a frequency-agile network that scans among chosen operating bands to avoid interference and noise.

This is a unique way to apply the Mesh multi-coordinator communication scheme. The Bi-Mode allows for full use of the connected device in a conventional mode. Each device can be independently controlled by a light controller or controlled manually; or devices can be linked together through a Hub and controlled via Wi-Fi or the Internet (by mobile application).

What is the protocol used?

Between the Hub and Smartika connected devices, the Smartika Hub uses a reliable Mesh network.

Between the Hub and the Wi-Fi router, the Smartika Hub uses the Ethernet protocol via an Ethernet cable included in the box.

Where are Smartika products available?

Smartika products are sold in Canada. Please stay tuned for further updates for other countries.The Smartika Mobile App is available for free download from the iTunes App Store and Google Play.

What is the warranty on your products?

Smartika offers a 1-year warranty.

How much do Smartika products cost?

The Smartika Mobile App is available for free download from the iTunes App Store and Google Play.

Please visit our Products page to see all the prices of our product range.

There are no long-term contracts or required monthly fees.

Can I have multiple users on my Smartika account or grant access to my products?

Currently, our app can manage only one account per Hub. However, this account can be used on multiple mobile devices.

Which mobile platforms does Smartika support?

Smartika currently supports iOS 8.0 or later and Android 4.1 or later. The Smartika Mobile App is available for free download from the iTunes App Store and Google Play. Smartika also supports Amazon Echo Alexa.

Can I access Smartika from my computer, mobile web- or browser-based platform?

Not at this time. We currently support apps for iPhone, iPod Touch, iPad, Android Mobile and Android tablets.

Do you support Windows or Blackberry?

No. We currently support Android and iOS.

What about tablets?

We currently support iOS and Android tablets.

Are Smartika connected products compatible with Apple HomeKit?

Not at this time. Please stay tuned for further updates.

Where should I position the Smartika Hub in my home?

The Smartika Hub should be located at least 1.5 feet away from any other Wi-Fi device (including your router).

Position your Hub in a centralized location that minimizes the distance between the Hub and your connected devices.

How do I connect a Smartika connected product to the Smartika Mobile App?

We’ve worked hard to make sure the setup process for all Smartika connected products is as easy and simple as possible.

Connecting your product to the Smartika Hub takes place in the Smartika Mobile App. Going to “Add a Product” (+) in the Smartika Mobile App shows you the steps to follow up to connect new Smartika connected devices.

Will the Smartika Hub connect to a Wi-Fi network?

The Smartika Hub will only connect to a Wi-Fi network/router via an Ethernet cable. This makes it more secure and easier to install and configure your Hub. So, you will be able to connect to your Wi-Fi network (2.4 GHz ) with your mobile devices.

How much battery power does the Smartika Mobile App use?

In general, the Smartika Mobile App doesn’t require any more or less battery power than other mobile apps.

The Smartika Mobile App has a feature called “geo-fencing” that allows products to turn on automatically when you get close to home and shut off when you leave. Since this feature uses the GPS on your phone to tell your products when to turn on or off, it uses more battery power. If your phone battery is low or you wish to conserve battery usage, turn off geo-fencing for Home and Away scenes (the app needs to be running in the background for this to work).

If I encounter issues with a Smartika product or the Smartika Mobile App, where do I go for help?

If you have questions about your Smartika products or the Smartika Mobile App, go to the Support page.

Our customer service team is also available. You can email us at, call 1-844-727-8452 or text 1-844-727-8452. You can also chat with a representative online (click on the Chat button on the bottom right-hand corner of any page on

Can I control my products remotely?

Yes. You can access, control, and automate your Smartika connected products from the Smartika Mobile App wherever you are, as long as you are connected to the Internet or mobile data.

Does it cost me anything to control my products remotely?

No. You don’t need to worry about user fees.

What are Scenes?

Within the Smartika Mobile App, you can create “scenarios” to control multiple Smartika connected products with one tap. For example, a “Morning” Scene could be created to turn on your kitchen, bathroom and bedroom lights with dimming at 50% and a warm ambiance, all at once.

What are Schedules?

In the Smartika Mobile App, you can, for example, program your living room lights to turn on automatically at sunset, or your kitchen lights to turn off at 11 p.m.

What happens if my Internet connection fails?

The Smartika Hub requires power and Internet to connect you with your Smartika products. Once the Internet and power is restored, your Smartika Hub and products will reconnect automatically.

However, you will be able to use your mobile devices in local mode or use your light controllers to control your Smartika devices.

What happens if my Wi-Fi connection fails?

You will not be able to use your mobile devices. However, you will be able to use your light controllers to control your Smartika connected devices.

How many Smartika products can my Hub support?

100 devices maximum.
45 groups and 20 devices maximum in a group

Is Smartika secure?

We take our users’ privacy and data security very seriously. We have adopted strong security measures that include strong encryption.

We also encourage our users to secure their wireless networks and use strong passwords.

Are Smartika connected products compatible with Amazon Echo Alexa?

Yes. With the Smartika Skill, available from the link below, use voice commands to control your existing Smartika Ecosystem with Amazon Alexa. 


For the support, refer to the following links:

Use Your Smart Home Device with Alexa :

Create a Smart Home Device Group :

Connect a Smart Home Device to Alexa :


Are Smartika connected products compatible with Google Home / assistant?

Yes. We are compatible with Google Home / assistant.

Use voice commands to control your existing Smartika Ecosystem with Google service.


More information, coming soon, please stay tuned.

Want to know what’s new ? Access the latest release notes. Release notes